Working with Parents & Carers

Hours of Operation

Park Hill at Wilcombe opens at 8 am and closes at 6pm. Breakfast club runs from 8.00 am till 8.45 am After school club runs from 3.00 pm till 6 pm Holiday Club opens 8 am till 6 pm

Non- collection of children

In the event that a child is not collected by an authorised adult at the end of a session/day, the setting puts into practice agreed procedures. These ensure that the child is cared for safely by an experienced and qualified practitioner, who is known to the child. If the child is not collected by an authorised adult we ensure that the child receives a high standard of care in order to cause as little stress as possible. We inform parents of the procedures so that, if they are delayed they will be reassured that their child will be properly cared for.

Late collection

If the child has not been picked up after 15 minutes of their collection time then there may be a charge of £5.00.

Information for Parents

Within the nursery there is a parents notice board displaying any recent news we feel would be beneficial to the parents. Parents also receive monthly newsletters and booklets. ‘Angel diaries’ are also filled out on a daily basis for our 0-18 month olds so that the parents are aware of exactly what they have done during their time with us. All children at Park Hill have their own individual files where confidential information can be stored and shared with parents on a daily basis.

All children also have an appointed key worker who then puts together a file of all their achievements and memories. Confidential information may need to be shared between the manager and the child’s key worker. At Park Hill we encourage all parents to read and sign our policies and procedures which are kept in their own folder. The folder is easily accessible and parents are welcome to take them home and read through them whenever they wish. Up-dated policies are always put onto the parent’s notice board for them to sign.

At Park Hill we have an opened door policy where parents are welcome to come and have a chat to the manager or deputy whenever they feel the need to.